Emergency Support
For emergency support, call us using the numbers below to raise a P1 support case, and our 24 x 7 emergency responders will get on the job right away.
Australia: |
+61 2 8880 0766 |
New Zealand: |
+64 4 887 1117 |
United Kingdom: |
+44 118 324 2423 |
United States of America: |
+1 424 396 1117 |
Non-Emergency Support
For all other enquiries, please use any of the following methods to contact RedShield:
Raising an Email Support Case
To raise a support case with RedShield using email (preferred for all non-emergency cases); please email support@redshield.co.
Please note that email attachments are supported but only non-sensitive files should be sent as attachments. Files may be securely uploaded to the vault fileserver following the instructions here:
Raising a Telephone Support Case
Please call our 24 x 7 switchboard numbers listed above, and ask for support. Please note that outside of business hours, non-emergency cases may be held until business hours.
Raising a Support Case via the Web Portal
Create an account in the RedShield Support Portal, and login to create a case:
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