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Contacting RedShield Support

For emergency support, please call us using the numbers below. 

For all other enquiries, please use any of the following methods to contact RedShield:

 

 Web:

 

 https://support.redshield.co

 Telephone: 

 Australia: 

 +61 2 8880 0766

 

 New Zealand: 

 

+64 4 887 1117

 

 

 United Kingdom: 

 

+44 118 324 2423

 

 

 United States of America: 

 

+1 424 396 1117

 

 Email:

 

 support@redshield.co

Raising an Email Support Case

To raise a support case with RedShield using email (preferred for all non-emergency cases); please email support@redshield.co.

Please note that email attachments are supported but only non-sensitive files should be sent as attachments. Files may be securely uploaded to the vault fileserver following the instructions here: 

https://support.redshield.co/hc/en-gb/articles/207523493-Securely-Exchanging-Files-and-Data-with-RedShield

Raising a Telephone Support Case

Please call our 24 x 7 switchboard numbers listed above, and ask for support. Please note that outside of business hours, non-emergency cases may be held until business hours. 

Raising a Support Case via the Web Portal

Create an account in the RedShield Support Portal, and login to create a case: 

https://support.redshield.co 

Emergency Support

All emergency cases should be raised by phone as above. 

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