During the provision of security services it is often necessary to exchange files and information with RedShield; including support files, system credentials, policies, attack data etc.
There are several main methods for exchanging data securely with RedShield as follows:
RedShield Vault - Secure File Upload (Recommended)
Open a support ticket with RedShield via email, phone or web form to ask for an upload token. You will be emailed a unique link to our secure file upload website where you can upload files and your contact will be notified.
Multiple files must be combined in a .zip archive, or alternatively multiple tokens may be requested.
Emailing Encrypted Zip Attachments
Encrypted archives (usually .zip, .tar.zip or .tar.gz) may be sent via email (maximum size, 25MB), with passwords being exchanged by a separate side channel such as sending a mobile SMS (recommended) or meeting in person and exchanging passwords.
Passwords must not be sent via email, or an automated SMS system which uses email.
Please also see the following methods for producing encrypted file archives:
PGP Encrypted Email
PGP encrypted email is also an excellent method for securely communicating with RedShield, being convenient and easy to use once set up. If you are able to support PGP please advise RedShield when opening a support case and public keys will be provided by the assigned support engineer.