A default RedShield blocking page appears as follows:
This blocking page may be customised to support custom formatting. Customers should produce a custom HTML file and provide this to the RedShield team via a support ticket.
There are some design considerations which must be adhered to when producing a custom blocking page for your application:
- Files must be small (a few KB is OK) .
- Files must contain something similar to the HTML sample below, which allows users to automatically raise a ticket in case of a false positive. The 19 digit web support ID must be included in the email, or otherwise transmitted electronically.
- False Positive tickets may be raised on the customer support desk, instead of RedShield. However, they should automatically be forwarded to RedShield support to expedite remediation.
<table border="1" cellspacing="0" cellpadding="4" bordercolor="#899db1" width="485">
<td><b>Invalid Request: Support ID <%TS.request.ID()%></b></td>
<span id="_ctl3_lblErrorMessage" class="errorMessage"></span>
Your request has been blocked for security purposes. Please try again or click below to report any issues.<br/><br/><a href="mailto:firstname.lastname@example.org &subject=Web Security Support ID: <%TS.request.ID()%>">Click here to email security administrators</a><br/><br/>Alternatively please email email@example.com with the subject line "Support ID <%TS.request.ID()%>" for assistance.<br/><br/><button onclick="goBack()">Go Back</button>
For further information please contact RedShield support.