Service degradation for Australian and New Zealand customers

Customer Identification: Services degradation to Australian and New Zealand customers
Start Date: Sunday 16-Dec-2018 13:10 NZDT
End Date: Sunday 16-Dec-2018 14:25 NZDT
Event Type: Unplanned Outage
Subject: National and International internet service degradation.
Expected Service Impact: Customer websites were intermittently not available. =============================================================

/ Event Description /

RedShield Infrastructure team have identified an issue with service availability to its national and international customer sites. Upon further investigation the root cause was isolated to one of the upstream internet carriers in the RedShield Auckland datacenter having a partial service outage. The RedShield team has migrated the affected traffic to alternate internet provider and locations. 

/ Items Associated With This Event /

Customer hosted services in Auckland, Melbourne

/ Event Updates /

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