RedShield Cloud - upstream DNS issue

Issue detected:

Auckland, New Zealand Sun, 29 Mar 2020 at 7:50 a.m. NZDT
London, United Kingdom Sat, 28 Mar 2020 at 6:50 p.m. GMT

RedShield are currently investigating a critical DNS issue which is affecting service to some clients connecting to customer websites via RedShield Cloud. 

This is being investigated by the RedShield team as an urgent issue and further updates will be posted to this announcement. 

Update at 11.05am

We are still investigating the issue with our upstream DNS providers and have open up multiple P1 tickets with them.

Update at 11:28am

An issue was identified with an upstream DNS provider which has been resolved. RedShield DNS systems and domains appear to be functioning normally. Steps taken include:

- Flushed caches with major global DNS providers - Google, AWS, Cloudflare

- AWS DNS Support team: verify correct domain functioning

RedShield team are continuing to monitor the situation closely and will provide further updates at 14:30 NZDT. 

Update at 2:30pm

Monitors are succeeding across all public DNS servers. DNS delegation and domain functioning have been consistently stable for several hours with no new failure cases reported. 

No further updates are planned for this service announcement. Please open a ticket with if any further information is required.  


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