[RESOLVED] RedShield Portal - Intermittent Availability Due to AWS Connectivity Issues - December 15, 2021 15:16-15:37 (UTC)

Customer Identification: RedShield Portal (
Start Date: December 15, 2021 at 15:16:00
End Date: December 15, 2021 at 15:37:00
Event Type: Unplanned
Subject: Internet connectivity
Expected Service Impact: Intermittent access to for some customers (now resolved)


RedShield's portal ( experienced intermittent availability between 15:16 and 15:37 on December 15, 2021 (UTC) due to AWS internet connectivity issues in US-WEST 1 (N.California) and US-WEST 2 (Oregon). Some RedShield customers may not have been able to access the Portal during this period.

Event update (15:37): This has now been resolved. For more information about the AWS internet connectivity issue, visit:

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