Resolved: Critical Network Issue - RedShield Auckland Datacenter

Customer Identification: RedShield Auckland Datacenters
Start Date: Fri, 15 May 2020 at 16:00 UTC
End Date: Fri, 15 May 2020 at 20:00 UTC
Event Type: Unplanned
Subject: Infrastructure Outage
Expected Service Impact: RedShield Auckland Datacenter

/ Event Description /

RedShield Infrastructure team are currently investigating a critical network issue affecting multiple RedShield datacenters. This is raised as P1 with internal teams and third party network providers. 

Update: Resolved. The issue was identified as a problem with a redundant router cluster which has been resolved. Additional analysis is continuing via the router vendor support team. 

Impact to customer applications has been mitigated during the outage by automated datacenter failover. 


/ Items Associated With This Event /

Traffic via Auckland datacenter shield cluster platforms.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request