Melbourne datacenter - Partial service outage

Customer Identification: RedShield Melbourne Datacenters
Start Date: Tuesday, 28th July 2020 at 14:00 UTC
End Date: Tuesday 28th July 2020 at 18:00 UTC
Event Type: Unplanned
Subject: Shield cluster Outage
Expected Service Impact: RedShield Melbourne Datacenter

/ Event Description /

RedShield's Melbourne datacenter experienced a partial Shield cluster failure issue, between 14:00hrs and 18:00hrs UTC. Some customer websites experienced service degradation or outage during this period.

The issue was identified as a problem with one of the Shield clusters, which has been resolved. The Redshield support team is working with the vendor to identify the root cause of the failure and additional analysis is continuing via the vendor's support team. 

Please open a support ticket with RedShield via if any further information is required. 

/ Items Associated With This Event /

Traffic via Melbourne datacenter shield cluster platforms.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request