Washington DC Datacenter - Service Degradation - Resolved

Customer Identification: RedShield Washington DC Datacenter
Start Date: Thursday 10-Sep-2020 07:24 UTC
End Date: On-Going
Event Type: Unplanned
Subject: Datacenter Network Connectivity packet loss
Expected Service Impact: RedShield Washington DC Datacenter


Correction - Washington DC Datacenter

/ Latest Update /
- As of Friday 11-Sep-2020 10:31 UTC
At 10 September 2020 09:32 UTC, network specialists were able to identify a linecard experiencing a partial failure and the problem is now corrected.


/ Latest Update /
- As of Thursday 10-Sep-2020 09:40 UTC

Our datacenter provider has notified us of a potential backend network connectivity issues to our Washington DC datacenter. It is possible that subscribers may experience occasional packet loss for sites shielded via the Washington DC Data Centre while our provider identifies the root cause of the issue. This appears to be a data storage problem and should not impact site reliability.


Please open a support ticket with RedShield via if any further information is required. 



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