Auckland Datacenter - Partial Service Outage - Resolved

Customer Identification: RedShield Auckland Datacenter
Start Date: Wednesday, 6th Jan 2020 at 11:50 NZDT 
End Date: On-Going
Event Type: Unplanned
Subject: Internet connectivity 
Expected Service Impact: RedShield Auckland Datacenter

/ Event Description /

RedShield's Auckland datacenter is experiencing partial internet connectivity issues to some of the internet upstream providers. Some customer websites are experiencing service degradation from some of the internet providers.

The Redshield support team is working with the vendor to identify the root cause of the failure and additional analysis is continuing via the vendor's support team. The team is in the process of re-routing the affected customers to alternate datacenters. 

Please open a support ticket with RedShield via if any further information is required. 

/ Items Associated With This Event /

Traffic via Auckland datacenter Internet service.

Event Update:
14:15 - The problematic Upstream ISP has been taken out of the path and all services are restored.



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