Customer Identification: RedShield Melbourne Datacenter
Start Date: Saturday 14-Nov-2020 07:35 am NZDT
End Date: Resolved
Event Type: Unplanned
Subject: Shield cluster partial failure
Expected Service Impact: Partial customer traffic via Melbourne Datacenter
/ Latest Update /
- As of Saturday 14-Nov-2020 08:10 NZDT
The Melbourne datacenter experienced a partial service failure between 07:35 to 08:10 NZDT, Caused by one of our shield clusters in Melbourne datacenter, this affected some of the customer traffic primary to this datacenter.
All services are restored as of 08:10 am NZDT and our engineers are working with the vendor to rectify the problem with the failed device.
Our engineers also working on migrating all services from this datacenter to a new datacenter in the next few days.
Please open a support ticket with RedShield via https://support.redshield.co if any further information is required.